Did you know?

stuck on welcome screen. hey guys, so i’m trying to activate my xfinity cable service, and it just has me stuck on the “welcome, bienvenido, bienvenue” screen. it’ll stay for about …To send our team a private message, make sure you are signed into the forums then click the chat icon at the top right of the screen (it looks like a notepad). Type or choose the handle "Xfinity Support". I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.To reset your Xfinity Cable box, you will need to unplug the power cord from the back of the box. Once this is done, wait a full minute and plug the power cord back in. You may need to press the “Power” button on top of your box or remote to turn it on after you have plugged it back in. Once your box is back on, you may need to run through ...7. Replace the Cable TV Box at the Local Comcast Store. Sometimes cable TV box has a damaged HDMI port or a faulty one due to some power outages. Please take it to your local Comcast store for a same-day replacement. Usually, you don’t need to make a prior booking. 8. Let Comcast Run Diagnostics. Call Comcast and ask them to run TV ...Gold Problem Solver. •. 5.8K Messages. 3 years ago. @Lee21 wrote: The On Demand program has finished but cannot exit On Demand. Can only turn the tv on and off. Batteries are fine. Pull the plug and plug back in after at …Power on both the TV and the X1 TV Box. Confirm that the TV is set to the proper input. If you've completed the steps above and there’s still no picture: Press Exit > Exit > Exit > 720 on your Xfinity remote. This should bring the picture back by setting the resolution to 720. You can then change to a different resolution by pressing the ...To send a Private message to Xfinity Support from any Forum page: Click "Sign In" if that prompt is visible. • Click the "Direct Messaging" icon. • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon) Click the "New message" (pencil and paper) icon; Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" lineSo? Let's get started, Contents hide 1 Xfinity Stuck on Welcome Screen 1.1 HD Tv Function 1.2 Check Remote and Battery 1.3 Damaged Cable 1.4 Restart The Device 1.5 My Account Online 1.6 Xfinity My Account App 1.7 Restart From Xfinity Settings 1.8 Restart your TV 1.9 Reset the Device 1.10 Check Internet Connection 1.11 WPS ConnectionX1 box stuck on Welcome screen. lauren1018. +7 morePress the xfinity button on the remote. Highlight Settings (the gear icon) and press OK. Use the down arrow on the remote to highlight Device Settings and press OK. Use the down arrow on the remote to highlight Screen Saver and press OK. Highlight Screen Saver Starts After and press OK. Please note that you can preview your new screensaver by ...My cable box is stuck on the welcome screen. I’ve unplugged it numerous time, once for 3 hours, and nothing works. We have made changes to keep employees safe so response and call times may be longer than usual. For immediate assistance, check out the Xfinity Assistant. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ...This is because the Power on behavior settings is set to Home screen. You can change the TV startup behavior to Last input if you prefer your TV to power on with the last watched TV channel or external input. On the remote control, press the Quick Settings button. Select Power on behavior. Select Google TV home screen (Home screen) or …To do this, unplug the power cord from the back of the box and plug it back in. Wait a minute or two for the box to restart and see if that gets you past the welcome screen. If neither of those solutions works, call Xfinity customer service at 1-800-XFINITY (1-800-934-6489) and they’ll be able to help you troubleshoot the problem.1 Message Tuesday, April 14th, 2020 6:00 PM Closed x1 box stuck on the welcome screen My box in my room is stuck on the welcome screen, I have unplugged and reset. It won't go past that screen. Do anyone know how to fix this problem? Question • Updated 2 years ago 37.7K 6 0 2 Responses XfinityJoeTru +42 more Official Employee • 7K MessagesOne of the first things you can try when your Xfinity box is stuck on the welcome screen is power cycling it. Power cycling simply means turning off the box, …A few days ago my X1 box would randomly restart and get stuck on the welcome screen. A reboot would eventually bring back the tv. It eventually stopped working all together. I just received a replacement box and it’s doing the same thing. I get past the welcome screen but then I can’t bring up the menu or even pair the remote.Dec 10, 2022 · To do this, unplug the power cord from the back of the box and plug it back in. Wait a minute or two for the box to restart and see if that gets you past the welcome screen. If neither of those solutions works, call Xfinity customer service at 1-800-XFINITY (1-800-934-6489) and they’ll be able to help you troubleshoot the problem. For Community knowledge, we scheduled a Technician due to signal levels being out of range. When we did that, the Technician replaced the cable box but did not have the correct model for the customer. Our Technicians do not have the XG1v4 boxes on their trucks due to inventory levels. We then shipped out the correct replacement and the TV box ...Install the new cable box with the cables that came in the package so you can hook the box up to your TV and wall outlet. Turn on your TV and cable box, then enter your phone number to activate it. Once your number is confirmed, your box is active and you can watch Xfinity channels! Part 1.

To do this, unplug the power cord from the back of the box and plug it back in. Wait a minute or two for the box to restart and see if that gets you past the welcome screen. If neither of those solutions works, call Xfinity customer service at 1-800-XFINITY (1-800-934-6489) and they’ll be able to help you troubleshoot the problem.Step 5: Reboot. The last step is simply to reboot the cable box. Unplug the cable box power cord from the wall, wait at least 30 seconds, then plug the cord back in. This will trigger an automatic reboot of the system. If the cable box still isn’t working, then it will be necessary to call Xfinity Support for help.Sep 22, 2020 · Cable box frozen on welcome screen. I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) It will not move past that. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. Nothing changes. blinking blue light. i have a blinking blue light on the x1 box and it is stuck on the welcome screen. when i hold down the power button, the light turns to a solid green and the tv screen goes blue with the work pace on it. yes ive restarted, unplugged, and made sure all the cables are properly connected. Hello there, @user_34bd18!

Download Article. 1. Unplug the power cable from the outlet. Locate the cable that runs from the back of your cable box to the wall outlet. While your cable box is still on, pull the plug out of the wall to disconnect it from power. Check the front of your cable box to make sure the display turned off.Step 4: your cable box will be rebooted. 2. Restart using the power cord. Step 1: Disconnect the cord connecting the cable box. Step 2: plug it back to restart. 3. Using the restore default button. Step 1: Click on the Power button Step 2: hold the power and hold the buttons. Step 3: click the UP and DOWN buttons together. Now, select the ……

Reader Q&A - also see RECOMMENDED ARTICLES & FAQs. On the XG1v4-A, after clicking off the many err. Possible cause: Factory Reset the Xfinity Voice Remote Without a Setup Button (XR15) Press.